top of page
  • How do I wash my bag or crochet top?
    For all Rae Threads items we recommend that you hand wash your bag or crochet top in cold water and let the item air dry. For the bags specifically: If needed to remove any wrinkles, steam or iron out the wrinkles when the bag is completely dry. If your bag has any patches be sure to be extra gentle around them.
  • What is the return policy?
    At the moment, we do not accept returns or exchanges. However, if the product is defective or you were sent the wrong item please email Please include your order number, a description of what's wrong with the product, and a photo of the faulty product.
  • I entered the wrong address!
    Uh oh! If you entered an incorrect address you have within 24 hours of your order being placed to email with your order number and correct shipping address.
  • What payment methods do you accept?
    We accept all major credit and debit cards.
  • How do I track my order?
    Once you order is shipped, you will recieve an email containing your tracking number.
  • How long will it take for my order to ship?
    All orders are handmade and made-to-order. That being said, please expect your order to ship within 1-4 weeks :)
  • How can I contact you?
    Please email for any questions, concerns, or inquiries.
bottom of page